Why Text & Tile Communication Tools are Dying in the Remote Workforce.

January 18, 20232 min read
Why Text & Tile Communication Tools are Dying in the Remote Workforce.
Andi Hempton
Andi Hempton
Head of World Design

Working remotely is the norm for many companies, but with it comes the challenge of maintaining a sense of presence and connection with team members who are scattered across different locations. Legacy technologies like Slack, Zoom, and Microsoft Teams were widely adopted to help bridge the gap and keep remote teams connected. However, as more companies adopt these tools, there is a growing concern that they may actually be taking away from the sense of presence and connection that is so vital for remote teams.

One of the biggest issues with tools like Slack, Zoom, and Microsoft Teams is that they are primarily text & tile-based. While they are great for sending messages and getting work done, they don't offer the same in-person connection and energy that you get from working in an office. This can lead to a sense of isolation and disconnection among remote workers.

Text-based communication can lead to misinterpretation and lack of context. It can be difficult to convey tone and intent through text, which can lead to confusion and misunderstandings among team members. Additionally, these tools are primarily focused on functionalities and not on the social aspect of working in an office, in part because they were built to be used in a physical office, not for remote teams. This can make remote workers feel disconnected from their colleagues and miss the sense of community that is an essential part of working in an office.

Another issue with these tools is that they can be overwhelming. An over abundance of notifications makes it hard to keep track of what's going on. This can lead to information overload, making it difficult for remote workers to focus and stay productive.

The lack of physical presence, the lack of social interaction and the overload of notifications can make remote workers feel disconnected from their team and company, which can have a negative impact on their motivation and job satisfaction.

It's important for companies to recognize these challenges and to look for new solutions that can help keep remote teams happy, connected, and productive. Companies should explore other options that provide a more engaging and connected way of working.

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